Work

Work

Work

Recent projects showcasing design leadership, product strategy, and individual contribution. Over the last decade, I have collaborated with a wide variety of companies to create exceptional user experiences that have made a meaningful impact on the lives of our customers.

Recent projects showcasing design leadership, product strategy, and individual contribution. Over the last decade, I have collaborated with a wide variety of companies to create exceptional user experiences that have made a meaningful impact on the lives of our customers.

Recent projects showcasing design leadership, product strategy, and individual contribution. Over the last decade, I have collaborated with a wide variety of companies to create exceptional user experiences that have made a meaningful impact on the lives of our customers.

Recent projects showcasing design leadership, product strategy, and individual contribution. Over the last decade, I have collaborated with a wide variety of companies to create exceptional user experiences that have made a meaningful impact on the lives of our customers.

Digital Product Studio
E-Commerce App
E-Commerce App
E-Commerce App
E-Commerce App

To maintain the confidentiality of my projects,
case studies are available upon request.

To maintain the confidentiality of my projects, case studies are available upon request.

To maintain the confidentiality of my projects, case studies are available upon request.

To maintain the confidentiality of my projects, case studies are available upon request.

To maintain the confidentiality of my projects, case studies are available upon request.

Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects Selected Projects

AutoScout24 Leading Design for the B2B Product Portfolio at Europe's Largest Online Car Market

AutoScout24 Leading Design for the B2B Product Portfolio at Europe's Largest Online Car Market

AutoScout24 Leading Design for the B2B Product Portfolio at Europe's Largest Online Car Market

AutoScout24   Leading Design for the B2B Product Portfolio at Europe's Largest Online Car Market

AutoScout24

Client

My Role

Design Leadership
Design Operations
Product Design
Design Systems
Data Driven Initiatives

Type

B2B SaaS
Subscription Model
E-Commerce
Automotive

I'm currently serving as the B2B design lead at Europe’s largest online car market AutoScout24 (30 million monthly active users) where I head a team of design managers, product designers, UX researchers and content designers.

Working with our cross-functional partners, my team is responsible for defining and elevating the user journeys for over 43.000 dealer partners in Europe. As we strive towards our mission to becoming "The home for car buying, selling, and leasing in Europe", we expand existing tools and create new ones to empower car dealers to identify and capitalize on opportunities in their sales pipeline. 

→    Challenge
The B2B product portfolio of AutoScout24 consists of a growing number of solutions such as a dealer management system, multiple tiers of listing boosts, and financial products. The introduction of AI powered analytics to help dealers manage their inventory, customer relations, and sales processes more efficiently posed a challenge around its integration into an already fragmented product catalog.
→    Outcome
Our audit revealed that additionally to incoherent UX as the result of inefficient taxonomy, our upselling strategy over the years cumulated into a complex pricing structure leading to a diluted value proposition. We leveraged attitudinal and behavioral data to holistically redesign the dealer dashboard, meeting the upcoming European Accessibility Act regulations and introduce a vastly simplified pricing structure which included self-service functionality to upgrade listing boosts without having to go through our sales team.

Coupled with the integration of AI analytics, this restructuring
simplified user flows to tangibly increase usability, provided a clear value proposition, and managed to strike the balance between creating new ingress points for upselling while ensuring an unobstrusive interface to navigate day-to-day tasks. 

Thalia.drs — Launching a Digital Product Studio and Developing the Service Offering

Thalia.drs — Launching a Digital Product Studio and Developing the Service Offering

Thalia.drs — 
Launching a Digital Product Studio and Developing the Service Offering

Thalia_drs_text

Client

My Role

Business Development
Pitch Lead
Proposal Creation
Product Strategy
Product Management

Type

Product Studio
Consulting Agency
Innovation and Facilitation
E-Commerce Strategy

To transform their extensive e-commerce expertise into a service offering, I spearheaded the launch of a digital product studio for DACH's largest book retailer Thalia. Leading pitches and creating proposals, I shaped the service portfolio to capture a growing need for product discovery and research in the market.

Additionally, I led two small design teams and provided consistent, growth-centred mentorship while managing operational aspects of design such as facilitating team rituals, creating efficient workflows and recruiting.

→    Challenge
To establish a new business unit of 45 people within a large corporation, we restructured an existing team to create a service oriented product studio to work with external clients. As part of the Thalia Berlin leadership team, I created awareness and traction to execute organizational changes to align processes, structures, and skill bases with the new strategic direction for our product studio.
→    Outcome
My pitch for the business development strategy gained the support of C-level executives, resulting in the establishment of a dedicated BizDev unit and the necessary investments for future growth. A hiring framework I created significantly strengthened our employer branding, leading to increased brand awareness among applicants and a reduced turnover rate.

Douglas App — Leading Design at Europe's Biggest Beauty Retailer

Douglas App — Leading Design at Europe's Biggest Beauty Retailer

Douglas App — Leading Design at Europe's Biggest Beauty Retailer

Douglas App — Leading Design at Europe's Biggest Beauty Retailer

Douglas App — Leading Design at Europe's Biggest Beauty Retailer

Douglas_app1

Client

My Role

Design Leadership
UX/UI Design
Design System

User Research

Type

B2C Mobile App
E-Commerce
Augmented Reality

Serving as the lead designer for Douglas, I contributed to establishing the Douglas App as the centerpiece of digital strategy within the Douglas product portfolio. Alongside managing a small team of designers, I facilitated workshops, design sprints, and lightning talks to foster empathy for users amongst teams and stakeholders.

A key initiative I led was the overhaul of the design system from web-based to native mobile (iOS and Android), improving the customer experience for over 8 Million App users.

→    Challenge
Our goal was to create an exceptional and cohesive user experience for the Douglas App while aligning with the brand's digital strategy and exploring and monetizing business opportunities from personalization and newly implemented augmented reality features. Successfully addressing this challenge required careful planning of a long term UX strategy, adherence to platform-specific design guidelines, and effective collaboration within a diverse stakeholder environment.
→    Outcome
Through our commitment to continuously foster empathy for users amongst the team and stakeholders, we successfully established user centricity at the heart of the product discovery process. The redesigned App delivered a compelling and personalized experience to Douglas customers all across Europe and distinctly contributed to accelerate revenue growth. 

Bella — Crafting a Point-of-Sale Experience that Blends Delightful CX with Streamlined Business Operations 

Bella — Crafting a Point-of-Sale Experience that Blends Delightful CX with Streamlined Business Operations 

Bella — 
Crafting a Point-of-Sale Experience that Blends Delightful CX with Streamlined Business Operations 

bella_600

Client

My Role

Design Leadership
UX/UI Design
Service Design
User Research

Type

B2B Point-of-Sale
E-Commerce
Customer Loyalty Program

Sales Management

Bella represents the next generation of a comprehensive point-of-sale solution, aimed at enhancing the retail experience for Europe's largest beauty retailer Douglas. I spearheaded a team of department leads to develop a detailed proposal outlining our approach, timeline, and strategy to tackle this complex challenge. 

Upon securing the project my role involved leading the design team, starting with extensive research to engage with employees who would be using Bella as part of their daily work.

→    Challenge
Bella needed to be a cutting-edge point-of-sale solution that would elevate the Douglas retail experience for the years to come. Our aim was to develop a comprehensive platform that seamlessly integrated with the existing backend infrastructure and processes while meeting the evolving needs of both the Douglas in-store sales team and their customers.

This involved understanding the intricacies of sales and consulting processes, identifying pain points, and designing a solution that would streamline operations and enhance customer satisfaction.
→    Outcome
Bella was launched in over 600 stores across four countries and immediately improved the shopping experience for Douglas customers. The sales team now has a powerful tool at their disposal which enables personalized recommendations, access to customer profiles, and seamless transaction management.

Bella has optimized operational efficiency, improved customer satisfaction, and enhanced the conversion rate into the customer loyalty program. The streamlined business operations with over 20.000 monthly orders underscore its impact on Douglas' success, solidifying its position as the leading beauty retailer in Europe.

Culture Key — Transforming the Art Experience for the Digital Age

Culture Key — 
Transforming the Art Experience for the Digital Age

Culture Key — 
Transforming the Art Experience for the Digital Age

ck_700

Client

My Role

Project Lead
0 > 1 Product Strategy
Brand Identity
UX/UI Design
Investor Pitch Deck

Type

D2C Startup
Video on Demand

Digital Community

Art Marketplace

Culture Key is an ambitious art community startup that aims to revolutionize the digital art experience by providing a platform that connects art enthusiasts directly with artists. As the project lead, I was heading the pitch to acquire Culture Key as our client and collaborated closely with the founder to define the core value proposition and shape the business model.

→    Challenge
Our goal was to establish a seamless and immersive art journey, offering a unique value proposition that would set Culture Key apart and embrace a digital-first art experience. It was essential to understand the driving needs and value creators for our customers while developing a sustainable business model that would support the growth and longevity of the platform. 
→    Outcome
To facilitate a dialogue between artists and art enthusiasts, we created a vibrant and engaging brand identity that reflected the essence of the digital art experience. Interviews with early adopters and iterative improvements to the landing page significantly improved conversion rates and opened up new opportunities in the referral program.

Tolino — Exploring the Ecosystem for the Next Generation of eBook Readers

Tolino — Exploring the Ecosystem for the Next Generation of eBook Readers

Tolino — Exploring the Ecosystem for the Next Generation of eBook Readers

Tolino — 
Exploring the Ecosystem for the Next Generation of eBook Readers

tolino_3

Client

My Role

Project Lead
User Research
Service Design

Type

B2C eBooks

Hardware Integration
Consumer Electronics

After heading the pitch to acquire the eBook manufacturer Tolino as a client for Thalia.drs, I led a small team to conduct interviews with stakeholders, experts from the eBook industry, and end-users. Our objective was to evaluate the integration of new hardware into the device, resulting in new use cases and growth opportunities in an emerging customer segment.

After heading the pitch to acquire the eBook manufacturer Tolino as a client for Thalia.drs, I led a small team to conduct interviews with stakeholders, experts from the eBook industry, and end-users. Our objective was to evaluate the integration of new hardware into the device, resulting in new use cases and growth opportunities in an emerging customer segment.

After heading the pitch to acquire the eBook manufacturer Tolino as a client for Thalia.drs, I led a small team to conduct interviews with stakeholders, experts from the eBook industry, and end-users. Our objective was to evaluate the integration of new hardware into the device, resulting in new use cases and growth opportunities in an emerging customer segment.

After heading the pitch to acquire the eBook manufacturer Tolino as a client for Thalia-drs, I led a small team to conduct interviews with stakeholders, experts from the eBook industry, and end-users. Our objective was to evaluate the integration of new hardware into the device, resulting in new use cases and growth opportunities in an emerging customer segment.

→    Challenge
The challenge was to identify the most promising avenues for hardware enhancement that would resonate with customers and drive business growth. A key consideration was the impact on unit economics and the cost of integration across the Tolino ecosystem to determine the ROI of different approaches.
→    Outcome
Our insights were instrumental in shaping Tolino's product strategy and led to productive conversations between different business departments to align on a shared vision. By leveraging our findings, Tolino's teams gained a deeper understanding of their users' needs and aspirations, leading to a heightened sense of curiosity and a shared commitment to delivering exceptional user experiences.

Native Instruments — Launching the First Subscription-Based Marketplace for the Pioneer of Electronic Music Production

Native Instruments — 
Launching the First Subscription-Based Marketplace for the Pioneer of Electronic Music Production

Native Instruments — 
Launching the First Subscription-Based Marketplace for the Pioneer of Electronic Music Production

Native Instruments 
Launching the First Subscription-Based Marketplace for the Pioneer of Electronic Music Production

native_instruments_3

Client

My Role

UX/UI Design
Service Design
Presentation Design

Type

B2C Audio Production
Digital Content Creation
Education and Learning

Business Model Shift
Subscription

As a UX Strategist at Native Instruments, I was part of the digital transformation project to expand the business model into a subscription-based marketplace. This project resulted in the launch of sounds.com, which integrated the existing product portfolio into a marketplace to provide music creators with a curated library of assets for music production.

As a UX Strategist at Native Instruments, I was part of the digital transformation project to expand the business model into a subscription-based marketplace. This project resulted in the launch of sounds.com, which integrated the existing product portfolio into a marketplace to provide music creators with a curated library of assets for music production.

→    Challenge
One of the key obstacles was to align multiple fragmented user journeys from different products lines in the Native Instruments ecosystem. Each product had its own unique UI and user experience, requiring careful considerations to ensure a seamless and cohesive flow within the platform.

Additionally, moving away from one-time purchase into subscription posed new obstacles in terms of revenue generation and a bigger emphasis on retention, which required a deep understanding on how to design for continuous usage.
→    Outcome
By designing the user experience with a focus on retention, I maximized customer engagement and lowered the learning curve which expanded the value proposition to a previously untapped customer segment. Additionally, I created presentations to facilitate the onboarding of product teams to ensure alignment across the organization.

Berlin, DE
20082024 ©

Berlin, DE
20082024 ©

Berlin, DE
20082024 ©

Berlin, DE
20082024 ©

Let's build new futures, together.

Let's build new futures, together.

Let's build new futures, together.

Let's build new futures, together.

Let's build new futures, together.